We've covered "soft skills" in a number of episodes, but our guest Jim Whiddon has spent the last few years really digging in on the topic. He even wrote a book on the subject. That book is The Old School Advantage.
Listen in as we cover topics like how a junior advisor can gain the trust of a 70 year old client. We also work on Roger's deficient conversation skills.
Jim's website, where you can order the book, is at http://theoldschooladvantage.com/